Help

Welcome to Zelci’s Help Center! We’re here to ensure your shopping experience is as sparkling as our jewelry. Whether you need help with your order, have questions about our products, or need support with returns, we’ve got you covered.

1. Ordering with Zelci

How do I place an order? Placing an order with Zelci is super easy! Just browse through our collection, select your favorites, and add them to your cart. When you’re ready, click on the cart icon, review your items, and hit ‘Checkout’ to complete your purchase.
What payment methods do you accept? We accept all major credit and debit cards, UPI payments, and cash on delivery. Remember, all deliveries are free, and there’s no extra charge for Cash on Delivery.
Can I change or cancel my order? If you need to make changes or cancel your order, contact us immediately at info.zelci@gmail.com. We’ll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.

2. Shipping & Delivery

How much does shipping cost? Shipping is on us! All orders come with free shipping, no matter where you are in India.
How long will it take to receive my order? Orders are usually processed within 1-2 business days and delivered within 3-7 business days, depending on your location.
How can I track my order? Once your order is shipped, you’ll receive a tracking link on WhatsApp. You can use this link to track your order’s journey to your doorstep.

3. Returns & Exchanges

What is your return policy? We only accept returns for items that are defective or different from what you ordered. Unfortunately, we cannot process returns for a change of mind.
How do I return an item? If you receive a defective or incorrect item, please email us at info.zelci@gmail.com with your order details and a brief explanation. Include photos or videos if the item is damaged. Once your request is validated, we’ll arrange return shipping. After inspecting the returned product, we’ll process your refund within 7 working days.
Can I exchange an item? We currently don’t offer direct exchanges. If you receive a wrong or damaged product, we'll arrange a return and help you place a new order. The exchange purchase must be of equal or higher value than the original.

4. Account & Membership

How do I create an account? Creating an account is simple! Just click on the ‘Sign Up’ button at the top of the page, fill in your details, and you’re all set.
What is The Shine Squad? The Shine Squad is our exclusive club where you get to enjoy special discounts, early access to new collections, and more. Sign up today and enjoy 10% off on your first order!
I forgot my password. What should I do? No worries! Click on ‘Forgot Password’ on the login page, and we’ll send you a link to reset your password.

5. Product Information

Are Zelci’s rings adjustable? Yes! All our rings are adjustable, so they fit everyone perfectly.
What materials are used in Zelci jewelry? Our jewelry is crafted from high-quality stainless steel, ensuring it’s anti-tarnish, durable, and perfect for daily wear.

6. Contact Us

How can I reach Zelci’s customer support? We’re here to help! Reach out to us anytime at info.zelci@gmail.com, and we’ll get back to you as soon as possible.

Still have questions? We’re just an email away! Let us know how we can assist you, and we’ll make sure you shine every day with Zelci.