Celestial Necklace

• Orders processed in 1-2 business days; delivery times range from 3-10 days based on location.
• Tracking link sent via email upon dispatch.
  - Address changes allowed within 24 hours of placing the order.
• For damaged or missing items, contact customer support at info.zelci@gmail.com for assistance.

• Akoya offers exchanges only for defective or incorrect items; contact customer support at info@akoya.in within 48 hours of delivery with photos or videos of the issue.
• For exchanges of other items, follow the return process and place a new order separately.
• Sale items are eligible for exchange if they are defective or incorrect.
• Items purchased with gift cards or discount codes are final and not eligible for exchange.
• Akoya covers return shipping costs for items exchanged due to damage, defects, or errors.

To preserve the beauty of your Akoya Jewels, please store them in a cool, dry place, securely sealed in the Akoya's Box provided. This will help extend the life of the gold plating. Keep your jewelry away from harsh chemicals and fragrances to maintain its lasting shine. If you encounter any issues, feel free to reach out to us—we’ll gladly assist with an exchange for items covered under warranty.

Most of our products (excluding few rings) are available in a single size, with detailed dimensions provided on each product page. If you need assistance, just message us—we’re here to help! Please note that each piece is handcrafted and unique, so slight variations in size, color, and style may occur.